FAQ

Frequently Asked Questions (FAQ)

1. General Questions

Q: What is SAHEER MART?

A: SAHEER MART is your go-to destination for the latest trends in fashion, home goods, and jewellery at unbeatable prices. We curate a diverse collection of products to inspire your creativity and elevate your lifestyle.

Q: How can I contact SAHEER MART?

A: You can reach us via the contact form on our "Contact Us" page, email us at ah079706@gmail.com, or call us at +923253773775. Our customer service team is here to help!

2. Ordering and Payment

Q: How do I place an order?

A: Browse our collection, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and other secure payment methods listed at checkout.

Q: Can I change or cancel my order?

A: If you need to make changes or cancel your order, please contact us immediately at ah079706@gmail.com Once an order is processed, we may not be able to make changes.

3. Shipping and Delivery

Q: What are your shipping options?

A: We offer standard and expedited shipping options. Shipping times and costs will be calculated at checkout based on your location.

Q: How long will it take to receive my order?

A: Standard shipping typically takes 5-7 business days, while expedited shipping options are faster. Delivery times may vary based on your location and the shipping method selected.

4. Returns and Exchanges

Q: What is your return policy?

A: We offer a 30-day return policy for most items. Please visit our Shipping & Returns page for detailed information on how to initiate a return.

Q: How do I return an item?

A: To return an item, please contact our customer service team at  ah079706@gmail.com with your order number and reason for return. We will provide you with return instructions.

Q: Can I exchange an item?

A: Yes, exchanges are possible if the item is in stock. Please contact us to arrange an exchange.

5. Products and Inventory

Q: Are your products high quality?

A: Yes, we carefully curate our collection to ensure high-quality products that inspire and delight our customers.

Q: What if an item is out of stock?

A: If an item is out of stock, you can sign up to be notified when it becomes available again. Simply click on the “Notify Me” button on the product page.

6. Account and Privacy

Q: Do I need an account to place an order?

A: No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping addresses, and enjoy a faster checkout process.

Q: How do you protect my privacy?

A: We take your privacy seriously. Please review our Privacy Policy for details on how we protect your information.